SUN9265, Revision 1.0, Released February 28, 2024
Some of the effects of the worldwide pandemic were shortages and delivery issues with components for electronic assemblies. Four years after the start of the pandemic, Sunhillo is still experiencing long lead times. At the beginning of 2022, recognizing this as a long-term problem, Sunhillo took the initiative to undertake product refreshes that incorporated more readily available components with shorter lead times, which improves product availability, and extends the life of our products.
The final product refresh to be launched is the Ventnor, Model 6000. The Ventnor, Model 6000, is designed as a form, fit, and function replacement for the First Generation Ventnor and runs the same SureLine® Software. As a consequence, Sunhillo is announcing the end of life of the First Generation Ventnor.
Affected Products
The table below lists the Part IDs being declared End of Life, where ‘xx’ is two digits. Most of the Part IDs listed below have a replacement available.
| Part ID | Description |
|---|---|
| 070-08-VNT-Sxx & -Cxx | 8-Port Ventnor Standard and Custom Products |
| 070-16-VNT-Sxx & -Cxx | 16-Port Ventnor Standard and Custom Products |
| 070-08-VCOM-Sxx | 8-Port Ventnor COM Express Standard Products |
| 070-16-VCOM-Sxx & -Cxx | 16-Port Ventnor COM Express Standard and Custom Products |
| 070-16-GTW-Sxx | Ventnor Concentrator Products |
| 070-16-MPS-S02 | 16-Port Ventnor MPS **No replacement** |
Lifecycle Dates
As part of our End of Life process, Sunhillo is providing guidance with respect to the following:
- Last Order Date: Orders will be accepted for six (6) months following the release date of this notice
- Last Ship Date: Orders placed before the Last Order Date must be scheduled for shipment no later than six (6) months after the Last Order Date.
- End of Hardware Support Date: Sunhillo will provide three (3) years of hardware support from the release date of this notice, after which time RMAs for Affected Products will, where possible, be offered on a best-efforts basis. If third-party components, used in the manufacture of Affected Products, are declared End of Life or test equipment/fixtures become unavailable before the End of Support date stated in this notice, support will continue to be provided on a best-efforts basis during the remainder of the declared support period for Affected Products.
- End of Software Support Date: Sunhillo will provide five (5) years of software support from the release date of this notice, after which time Sunhillo will no longer provide any software updates for Affected Products.
The table below provides a summary of the lifecycle dates for the Affected Products.
| Milestone | Date |
|---|---|
| End of Life Date | February 28, 2024 |
| Last Order Date | August 28, 2024 |
| Last Ship Date | February 28, 2025 |
| End of Hardware Support Date | February 28, 2027 |
| End of Software Support Date | February 28, 2029 |
Replacement Products
The following is a list of the First Generation Ventnor Part IDs cross referenced to the corresponding replacement Part IDs.
| EoL Part ID | New Part ID | Description |
|---|---|---|
| 070-08-VNT-Sxx | 070-08-VNT6-Sxx | 8-Port Ventnor Products |
| 070-16-VNT-Sxx | 070-16-VNT6-Sxx | 16-Port Ventnor Products |
| 070-08-VCOM-Sxx | 070-08-VNT6-Sxx | 8-Port Ventnor COM Express Products |
| 070-16-VCOM-Sxx | 070-16-VNT6-Sxx | 16-Port Ventnor COM Express Products |
| 070-16-GTW-S04 | 070-16-GTW6-S04 | Ventnor Concentrator |
Customers who have previously purchased a custom version, not listed above, will need to contact sales@sunhillo.com so that they may select and test a new revision of software for their custom Ventnor, Model 6000.
More Information
For more information, or if you have any questions, please visit our website, www.sunhillo.com, or contact your local sales representative.
A PDF version of this notice can be downloaded here.
