Live Support  

Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please call and leave a voicemail.

Field Bulletins

SureLine® Vulnerability

In the SureLine application software used on Sunhillo communication appliances, v8.7.0 and older, a vulnerability was discovered that allows unauthenticated operating system (OS) command injection making it possible for an attacker to execute arbitrary commands with root privileges using the browser interface. This vulnerability has been disclosed under CVE-2021-36380.

Read More »

Ventnor COM Express Board Detect Issue

The Ventnor supports an optional COM Express computer module internal to the unit. The circuitry to detect the optional COM Express computer module can intermittently indicate that the module is present when it is not. When this occurs, in addition to Eth0 and Eth1, an Eth2 interface will be available under the SureLine web-based GUI or STUI Network Configuration menu selection. The user can then attempt to configure Eth2 which, in some cases, could lead to erroneous network behavior or prevent access to the unit altogether. Ventnor systems with the optional COM Express computer module installed are not affected by this issue.

Read More »

Erroneous Browser Behaviour

Using the latest Firefox or Chrome browsers to interface with Sunhillo products through the web-based user interface may cause erroneous behaviour including the display of error: “Signal 11 last debug line 0 aborting”.

Read More »

FAQ

Please contact support@sunhillo.com for any additional questions

Please click the button for Sunhillo’s latest FAQ: 

Support Portal

Please click the button below to log in, create an account, or reset your password. With an account you can:

  • Register Product(s) by Serial Number
  • Access Product User Manuals
  • Download the Latest Software Updates
  • Request Software Update Notifications

RMA Return Form

An RMA number is required prior to returning any equipment to Sunhillo.  Please fill out the form to request an RMA.

Scroll to Top
Scroll to Top