Support
Office Holiday Closures
Sunhillo’s offices will be closed for the Thanksgiving Holiday starting Nov 23rd and will re-open Nov 27th.
Sunhillo’s offices will be closed for the Christmas Holiday from noon on Dec 22nd and re-open Jan 2nd.
During these times, the Sunhillo Support Portal will remain available for downloading software releases, documentation, and the support FAQ. For urgent assistance please e‑mail support@sunhillo.com.
Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please email support@sunhillo.com or call and leave a voicemail.
Live Support
When contacting support, please provide your product model number and serial number. For more information reference FAQ #1, this will help streamline the support process.
Latest Field Bulletins
FB013 – Ventnor Power Issue
Sunhillo Corporation has discovered an issue with our Ventnor product that results in the Ventnor system unexpectedly powering off or failing to power on properly. Once this condition exists the Ventnor system does not power on properly even after a physical power cycle.
FB011 – SureLine® Vulnerability
A vulnerability has been discovered in SureLine application software v8.7.0 and older that allows unauthenticated operating system (OS) command injection.
FB010 – Ventnor COM Express Board Detect Issue
Circuitry in the Ventnor to detect the optional COM Express computer module can intermittently indicate that the module is present when it is not.
FAQ
Please contact support@sunhillo.com for any additional questions
Please click the button for Sunhillo’s latest FAQ:
Support Portal
Please click the button below to log in, create an account, or reset your password. With an account you can:
- Register Product(s) by Serial Number
- Access Product User Manuals
- Download the Latest Software Updates
- Request Software Update Notifications
RMA Return Form
An RMA number is required prior to returning any equipment to Sunhillo. Please fill out the form to request an RMA.
Sunhillo’s goal is to ship repaired equipment back as soon as possible but within 40 calendar days from receipt.
